Service
Return Policy
If the products delivered to the customer are not as designed or not of good quality, you can exchange or refund.1. Conditions of exchange
- Time to exchange goods within 03 days from the date of purchase.
- Exchanged goods must have original stamps, labels, tags, unused and accompanied by a purchase invoice (when selling goods, NVBH must tell customers)
- Customers can exchange products according to the size or design requirements or due to manufacturing defects.
- Exchange only applies to full price products or discounted in the form of gift cards. Do not exchange products that have been exchanged once before, unless the product has a technical error again.
2. Exchange value:
- Exchanged products must be of equal or higher value than previously purchased goods.
3. Time to settle the exchange
- Immediate exchange products will be resolved within 1 day (24 hours)
- Products need to be appraised due to manufacturing defects to be resolved within 03 days (except Sundays and public holidays)
4. Cases of refusal to exchange goods:
- Does not meet the conditions of exchange as mentioned above.
- Goods purchased more than 03 days.
- Goods look new, with tags still intact but there are signs of dirt, scratches, accessories of the goods are no longer complete or damaged by external factors after purchase.
- The product is damaged due to the fault of the customer.
- The product is damaged due to repair.
- Customers are not allowed to return the product when the product does not have any technical defects.
Refund : in case Intech Vietnam products when delivered to customers and have technical defects, customers can request to exchange for new products or when the two parties cannot reach an agreement on exchange, customers can refund. paid back.
- Time to exchange goods within 03 days from the date of purchase.
- Exchanged goods must have original stamps, labels, tags, unused and accompanied by a purchase invoice (when selling goods, NVBH must tell customers)
- Customers can exchange products according to the size or design requirements or due to manufacturing defects.
- Exchange only applies to full price products or discounted in the form of gift cards. Do not exchange products that have been exchanged once before, unless the product has a technical error again.
2. Exchange value:
- Exchanged products must be of equal or higher value than previously purchased goods.
3. Time to settle the exchange
- Immediate exchange products will be resolved within 1 day (24 hours)
- Products need to be appraised due to manufacturing defects to be resolved within 03 days (except Sundays and public holidays)
4. Cases of refusal to exchange goods:
- Does not meet the conditions of exchange as mentioned above.
- Goods purchased more than 03 days.
- Goods look new, with tags still intact but there are signs of dirt, scratches, accessories of the goods are no longer complete or damaged by external factors after purchase.
- The product is damaged due to the fault of the customer.
- The product is damaged due to repair.
- Customers are not allowed to return the product when the product does not have any technical defects.
Refund : in case Intech Vietnam products when delivered to customers and have technical defects, customers can request to exchange for new products or when the two parties cannot reach an agreement on exchange, customers can refund. paid back.
