Service
General Policy & Regulations
In order to meet the maximum requirements of customers in terms of product quality and service. Intech Vietnam Company always perfects policies for customers with the following commitments:– Always bring to customers genuine products according to the manufacturer's standards.
- Products with clear origin
– Always bring to customers new, high-tech, advanced and effective products from famous brands in the world.
– Prestige is always put on top, always on the side of customers to understand
– Comes with good quality, the most competitive price is the perfect service before and after sales
REGULATIONS ON THE OBLIGATIONS OF SELLER AND BUYER
- Obligations of the seller:
+ Consulting, guiding all information related to the product so that the buyer can understand and use the service.
+ Provide full products to the buyer on time and in quantity after the buyer has paid the seller in full.
+ Assist buyers in resolving complaints, inquiries and difficulties during product use.
+ Provide documents related to the buyer's payment to the seller such as receipts, invoices, ... with the total amount that the buyer has placed in the month as required.
Buyer's obligations:
+ Strictly comply with the processes and regulations related to the service prescribed by the seller.
+ Pay the seller the full amount according to the order together with the prescribed documents and invoices (If any).
+ Support and provide full information to the seller related to the transaction when the seller requires.
REFUND POLICY ON TRANSACTIONS ONLY
– For purchases made at the store, in case there is no other replacement item, we will refund in cash.
– For online transactions, in case the customer has to refund due to overpayment or the customer does not buy anymore, we will transfer to the bank account agreed by the two parties.
PROVISIONS ON COMPLAINT HANDLING PROCEDURES
– Receive all complaints from customers related to the use of services and products of the store.
– In all cases of warranty and exchange, you must go to our transaction location to carry out warranty procedures.
– Complaint settlement time is within 3 to 5 working days from the date of receipt of customer complaint. In case of force majeure, both parties will negotiate by themselves.
- Products with clear origin
– Always bring to customers new, high-tech, advanced and effective products from famous brands in the world.
– Prestige is always put on top, always on the side of customers to understand
– Comes with good quality, the most competitive price is the perfect service before and after sales
REGULATIONS ON THE OBLIGATIONS OF SELLER AND BUYER
- Obligations of the seller:
+ Consulting, guiding all information related to the product so that the buyer can understand and use the service.
+ Provide full products to the buyer on time and in quantity after the buyer has paid the seller in full.
+ Assist buyers in resolving complaints, inquiries and difficulties during product use.
+ Provide documents related to the buyer's payment to the seller such as receipts, invoices, ... with the total amount that the buyer has placed in the month as required.
Buyer's obligations:
+ Strictly comply with the processes and regulations related to the service prescribed by the seller.
+ Pay the seller the full amount according to the order together with the prescribed documents and invoices (If any).
+ Support and provide full information to the seller related to the transaction when the seller requires.
REFUND POLICY ON TRANSACTIONS ONLY
– For purchases made at the store, in case there is no other replacement item, we will refund in cash.
– For online transactions, in case the customer has to refund due to overpayment or the customer does not buy anymore, we will transfer to the bank account agreed by the two parties.
PROVISIONS ON COMPLAINT HANDLING PROCEDURES
– Receive all complaints from customers related to the use of services and products of the store.
– In all cases of warranty and exchange, you must go to our transaction location to carry out warranty procedures.
– Complaint settlement time is within 3 to 5 working days from the date of receipt of customer complaint. In case of force majeure, both parties will negotiate by themselves.
